Privacy Policy - Winegls

1. Introduction

At winegls.com, we are committed to safeguarding your personal data and respecting your privacy rights. We recognize the importance of lawful, transparent, and fair handling of personal information and are devoted to ensuring that all data processing activities adhere strictly to applicable privacy laws and best practices, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant data protection regulations.

This Privacy Policy outlines how we collect, process, and protect your personal information when you visit or interact with winegls.com, and your rights regarding that information.

2. Scope and Data Controller

This Privacy Policy applies to all personal data collected through winegls.com and the services provided therein. For the purposes of applicable data protection legislation, winegls.com is the Data Controller responsible for determining the purposes and means of processing personal data.

If you have any questions about this Policy or how your information is handled, you may contact us at [email protected].

3. Categories of Data We Process

We may collect and process the following categories of personal data when you engage with our website:

A. Usage Data
Data about your interactions with winegls.com, including browser type, IP address, referring URLs, pages visited, time spent on site, and session identifiers.

B. Account Data
Information provided by you when registering or maintaining an account, such as your full name, email address, postal address, and telephone number.

C. Profile Data
Details regarding your shopping habits, preferences, past purchases, product interactions, feedback submissions, and wishlists.

D. Communication Data
Correspondence and metadata arising from communications between you and winegls.com, including support requests, inquiries, complaints, and historical contact logs.

E. Technical Data
Device-specific technical data including Internet connection, platform, operating system, browser details, and diagnostic information.

F. Transaction Data
Data relating to purchases and transactions on winegls.com, including payment method details, billing/shipping addresses, order history, and fulfillment records.

G. Preference Data
Information related to your marketing communication preferences, product interest categories, and participation in surveys or promotions.

4. Legal Bases for Processing

Your personal data is processed only under lawful basis as permitted under GDPR and CCPA. These include:

– Contractual Necessity: Processing required for us to fulfill our obligations under a contract with you (e.g., delivering a purchased product).
– Legitimate Interests: Processing necessary for our operational needs (e.g., website analytics, customer support), balanced against your rights and freedoms.
– Consent: When you affirmatively agree to data use (e.g., subscribing to marketing newsletters).
– Legal Obligation: For compliance with our legal requirements (e.g., financial or tax records).

5. Your Rights

Subject to applicable law, you have the following rights concerning your personal data:

– Right of Access: Request a copy of personal data we hold about you.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal data, under certain legal conditions.
– Right to Restrict Processing: Request limits on how we process your information.
– Right to Data Portability: Request your data be provided in a structured, commonly used, or machine-readable format.
– Right to Object: Object to data processing based on legitimate interest grounds or for direct marketing.
– Right Not to Be Subject to Automated Decision-Making: Refrain from processing based solely on automated profiling if it produces legal or other significant effects.

To exercise your rights, contact us at [email protected]. We may require identity verification before fulfilling requests.

6. Security Measures

Winegls.com employs robust technical and organizational measures to secure your data against unauthorized access, disclosure, or loss. These include, but are not limited to:

– End-to-end data encryption in transit and at rest;
– Role-based access controls limiting internal data visibility;
– Periodic password and system audits;
– Regular offsite and encrypted data backups;
– Staff privacy and data protection training and confidentiality enforcement.

7. International Data Transfers

winegls.com operates globally and may transfer personal data to countries outside your jurisdiction. In such cases, any cross-border data transfers are carried out using appropriate safeguards, including Standard Contractual Clauses or adherence to recognized data protection frameworks to ensure an adequate level of protection as required under GDPR and CCPA.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Specific retention periods include:

– Account and Profile Data: Retained as long as your account remains active;
– Transaction Data: Retained for regulatory compliance and financial auditing (typically seven years);
– Communication and Support Data: Retained for three years for quality and legal documentation;
– Marketing Preferences: Retained until you withdraw consent or unsubscribe;
– Cookie and Analytics Data: Retention depends on cookie type, typically not exceeding 26 months.

9. Cookie Policy

Winegls.com uses cookies and similar technologies to enhance your browsing experience and collect information about usage patterns. We categorize cookies as follows:

– Essential Cookies: Required for site functionality and navigation;
– Functional Cookies: Enable enhanced features and personalization;
– Analytics Cookies: Measure site performance and help improve functionality;
– Performance Cookies: Monitor performance metrics and user engagement.

10. Cookie Management and Compliance

Upon your first visit and periodically thereafter, our cookie consent banner allows you to selectively accept or reject non-essential cookies in accordance with GDPR and CCPA requirements. You may also manage cookies through your browser settings or opt-out of certain data collection through third-party tools.

11. Children’s Data Protection

winegls.com is not intended for children under the age of 13, and we do not knowingly collect personal data from such individuals. If we learn that a child under 13 has submitted personal information, we will take appropriate steps to delete such data promptly. Parents or guardians who believe their child may have shared data with us should contact us at [email protected].

12. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in legal obligations, industry practices, or our data processing procedures. Updated versions will be posted on this page, and in some cases, prominent notice may be provided. Continued use of winegls.com after changes constitutes your acceptance of the revised Policy.

13. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or the way your personal data is handled, please contact our Privacy Team at:

Email: [email protected]

For all privacy-related inquiries, we are committed to responding in a timely and transparent manner.

We are dedicated to ensuring that user data is handled in full compliance with applicable privacy laws and encourage all users of winegls.com to reach out with any questions or concerns about their data privacy.